Shipping

We can ship to virtually any address in the world.

Made to Order dresses typically have a turn around time of 4-8 weeks (depending on the dress style and season) after your order is placed. Depending on your location, your package can be shipped by any one of our carriers including: USPS, UPS, Fedex, DHL or TNT. For shipping estimate, please use our shipping calculator located at the checkout page. More information on our shipping policy, please view our Shipping Policy.

Returns Policy

We want our customers to be happy with their purchases and we realize ordering online without fitting can be a challenge.

Therefore we offer a seven days return policy on standard size dresses. As long as your item is sent back to us (postmarked) within 7 days of your receiving your item, in the EXACT same condition it was sent to you.**

Steps for returning an item:

1. Contact us immediately after you have tried on the dress if you wish to return.  We cannot accept returns if you contact us 7 days after you receive the dress (receipt date will be based on tracking information).
2. You will be given an RMA number or reference number for the return, and you will need to ship the dress back as soon as you can. 
3. After we receive and inspect your returned item, you refund will be issued.

Shipping fees are non refundable and it is client's responsibility to ship the item back.

If you received Free Shipping and wish to return the item, the shipping cost will be deducted from your refund.  "Free Shipping is awarded under the condition of purchase". 

Standard Size dress have a 10% restocking fee on returns. 

*Custom size or dress with custom changes have a 35% restocking fee on returns. 

**Special order dresses, custom made dresses including made to measure, crinolines and petticoats are not refundable due to their nature.

More information can be found on our Returns Policy Page.