This dress is made to order and turn around time is around 4-6 weeks. If you need rush service, please contact us prior to placing your order.
- Lace, Tulle, Satin
- Imported
- Dress Length is 42-43 inches
- Sewn-in petticoat netting
Standard size orders, please refer to our size chart for made to order dresses.
Custom size dress will be made based on measurements provided. Measurement form will be emailed to you once your order is placed.
Returns
We want our customers to be happy with their purchases and we realize ordering online without fitting can be a challenge. Therefore we offer a seven days return policy on standard size dresses. As long as your item is sent back to us (postmarked) within 7 days of your order's delivery date, in the EXACT same condition it was sent to you.**
Steps for returning an item:
- Contact us immediately after you have tried on the dress if you wish to return. We cannot accept returns if you contact us 7 days after you receive the dress (receipt date will be based on tracking information).
- You will be given an RMA number or reference number for the return, and you will need to ship the dress back as soon as you can.
- After we receive and inspect your returned item, you refund will be issued. Shipping fees are non refundable and it is client's responsibility to ship the item back. If you received Free Shipping and wish to return the item, the shipping cost will be deducted from your refund. "Free Shipping is awarded under the condition of purchase".
- Standard Size dress have a 10% restocking fee on returns.
- Custom size or dress with custom changes have a 35% restocking fee on returns.
- Robes and other personal items are final sale.
**Special order dresses, custom made dresses including made to measure, crinolines and petticoats are not refundable due to their nature.
Cancellations
- Your order can be cancelled with no penalty within 48 hours.
- After 48 hours, it will be processed the same as a return.
Exchanges
As most of our products are made to order, you will need to return the unwanted item to us and then place a new order.
Note:
-All returned item must be in original condition.
-Please contact us prior to sending an item back, any item sent back without a RMA Number will not be processed. Refund will take 3-5 business days to credit to your bank due to the processing time of merchant service company.
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I had stumbled across JoJo’s Dress Shop on Pinterest while just looking for inspiration. And my entire experience could not have been better. I went with a custom fit, asked to change the color of the sash, and asked if we could add pockets. The color sash I was asked to provide came from a picture of the shoes I ordered from the website I ordered them from. I ordered on 2/19/20, received my dress on 3/23/20, and got married in it on 8/22/20. With the custom measurements, the dress fit like an absolute dream, except in the arms, which we must have measured a bit tight, however alterations were no problem for my seamstress. I would highly recommend as everything from user friendliness of the shop’s website, to customer service, to the quality and cost, just everything was so amazing and stress free.
Custom order came in sooner than expected,customer service was great . Great fit and comfortable to wear
I just received this dress today and I love it! We will be getting married in August and this dress will be just perfect. The length is going to be nice on a hot August day and the fabric in general is not heavy at all. The lace and general design of the dress was everything I was looking for. I am so excited to wear this dress. The whole experience of buying it was great as well. They emailed after I ordered the make sure I ordered the correct size.